International Career Development Diploma Programmes
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ACCOUNTING & FINANCE IN BUSINESS & MANAGEMENT |
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What modern managers need to know for |
Accounting involves recording and analysing transactions to show their effects on the financial position of an enterprise; such data is essential in controlling its finances. But a manager must go further, and ‘read’ (interpret) accounting data accurately, and then use it wisely in planning and in controlling the operations of the enterprise and in decision making, which are all essential for its prosperity and survival.
This Program does not train bookkeepers or accountants. It teaches modern managers to understand and/or control bookkeeping or accounting colleagues and subordinates, and to make effective use of available accounting data.
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Major Topics Covered in this Diploma Program: |
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HOSPITALITY INDUSTRY & ADMINISTRATION
A PROGRAM TEACHING ABOUT THE WIDE AND VARIED ASPECTS AND FIELDS OF THE HOSPITALITY INDUSTRY
The Program teaches about the modern hospitality industry, which is composed of a number of different but interwoven sectors providing a diverse range of products including: accommodation or lodging; food and beverages; travel, tourism and leisure travel; meetings, incentive travel, conventions & events (MICE); entertainment and recreation; gaming; visitor information; and more.
Many hospitality products are intangible services whose characteristics differ from physical products, and therefore specialised knowledge and skills are required to be able to provide them to the satisfaction of customers - whether those are services offered, food and drink, accommodation, transportation or others, or combinations of them - which this Program clearly explains.
Customer satisfaction for local residents and/or visitors to a destination is paramount for the success of all people and businesses engaged in modern hospitality; why and how to provide customer satisfaction for the varied elements of the hospitality industry are dealt with, to help ensure you are able to succeed in this industry.
THE PROGRAM COMPRISES 12 MODULES, A SUMMARY OF EACH OF WHICH IS GIVEN BELOW:
Module 1 - The Hospitality Industry and its Sectors
- Hospitality as an industry.
- Hospitality sectors.
- Hospitality products.
- Hospitality and customer service.
Module 2 - The Accommodation Sector (1): Hotels
- Accommodation as a business.
- Purposes or motives for travel.
- Importance of knowing travel motives.
- Hotels: types, sizes, locations, rating, categorisation, classification, grading, descriptions
Module 3 - The Accommodation Sector (2): Other Units
- Motels, Bed & Breakfast (B&B), Guest houses.
- Camping sites and caravan parks.
- Lodges, Boutique hotels, Timeshare.
- Destination resorts.
Module 4 - Visitor Destinations and Attractions
- Business travellers, leisure travellers, excursionists.
- Visitor destinations and visitor attractions.
- The “5As”: attractions, accessibility, accommodation, amenities, activities.
- Promotion of destinations, visitor experiences.
Module 5 - Travel and Transportation
- Transportation safety and regularity.
- Transportation routes.
- Air transport, Rail transport, Road transport, Sea and waterways transport.
- Hybrid and mixed transport.
Module 6 - Inclusive Tours (ITs) or Package Tours
- Tour operators.
- Characteristics and types of tours.
- Components of packages, supplements.
- Incoming operators, ground staff, tour reps.
Module 7 - Catering and Meals, Food and Beverages
- Meals and tariffs.
- Food outlets, bars and drink service
- Menus and styles of service.
- Food preparation, recipes, methods.
Module 8 - Restaurants and other Eating Places
- Variety of catering establishments.
- Influence on selection of destinations and accommodation selected.
- Physical environment, ambience, restaurant staff.
- Kitchen and food hygiene.
Module 9 - Accommodation Front Office and Housekeeping
- Welcoming guests, registration/check-in, rooming.
- Guest assistance, accounts, check-out, departure.
- Housekeeping functions and responsibilities.
- Supervisors, subordinates, personnel, activities.
Module 10 - Events, Meetings and Conferences (MICE)
- Professional planning and organisation of events.
- Selecting venues, themes, entertainment, catering.
- Meetings, briefings, conferences, conventions, congresses, seminars, Incentive travel.
- Venue organisation, seating, layout.
Module 11 - Entertainment, Gaming, Sport & Recreation
- Active and passive forms of entertainment, performers, participation.
- Sporting events, activities, trips, holidays/vacations.
- Amusement and theme parks.
- Gaming, casinos, electronic games.
Module 12 - Visitor Information, Advertising & Publicity
- National, regional and local visitor information centres or offices.
- Public and private promotion of destinations and attractions.
- Travel and tour brochures, websites.
- Promotion of events, attracting visitors.
ADVANCED MANAGEMENT & ADMINISTRATION STUDY OF THEORY & PRACTICE |
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A PROGRAM PROVIDING ADVANCED KNOWLEDGE AND UNDERSTANDING OF THE THEORIES AND CONCEPTS OF MANAGEMENT, LEADERSHIP, MOTIVATION AND STRATEGIC ISSUES IN THE CONTEMPORARY MANAGEMENT AND ADMINISTRATIVE ENVIRONMENT.
This broad and important Program teaches and explains about management, leadership, strategic, motivation and change-management theories, and more; it provides a framework for learning and understanding how to deal with advanced management and administration issues. It blends the theory with the reality of management, showing how to make stronger management decisions. The Program is essential study for men and women aiming to become better, more effective managers, to gain higher posts, and to move on to higher studies.
A THOROUGH INTRODUCTION TO THE TYPES AND AIMS OF ADVERTISING AND THE ADVERTISING ENVIRONMENT, AND THE PURPOSES OF PUBLIC RELATIONS AND ITS USE AND IMPLEMENTATION FOR MAXIMUM BENEFIT.
Description: A unique Program for anyone involved in, or aiming to enter, or who needs an understaning of the advertisng and public relations world. All advertisng, PR, sales and marketing managers, business owners, managers and sales staff need a good understanding of the types, functions and features of advertising, of media and agencies, and their role in promoting the products and services of an organization, and achieving profitable sales. Good public relations positively contributes to the overall impression held by customers and other stakeholers, and to the success of enterprises; therefore managers/administrators must be aware of the benefits of good PR, know how to manage, prepare and conduct effective PR programmes and campaigns, and how to manage PR companies and clients.
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Major Topics Covered in this Diploma Program: |
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BUSINESS BOOKKEEPING & ACCOUNTS |
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Designed to produce bookkeeping and accounts personnel trained in the |
BECOME A TRAINED, PROFESSIONAL BOOKKEEPER & ACCOUNTANT
This course will help you become a well-trained and competent bookkeeping and accounting practitioner, with the skill and ability to understand, operate and run books of account - the bookkeeping and accounts system of a small business, or section or department of a larger organisation - which will ensure you are a person who is always in demand. This Program is ideal for those who have a knowledge of bookkeeping or some practical experience, for those already employed in accounting or auditing departments, offices and firms, and those who are ambitious for promotion to better paid accounts posts. The Program is also of great value to business people, accounts and administrative staff who need to maintain accurate books of account, and to prepare informative and complete accounting statements, manually or by computer.
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BUSINESS ECONOMICS & COMMERCE |
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Business people need to understand and take advantage of their region’s |
TEACHING ABOUT IMPORTANT ECONOMIC AND COMMERCIAL TOPICS WHICH BUSINESS PEOPLE NEED TO UNDERSTAND TO THEIR BUSINESS ENVIRONMENT AND DEVELOP PROFITABLE ORGANIZATIONS.
Economics and Commerce are closely related fields of study; both deal with production, the different forms of business enterprises, marketing, finance and banking, transport, insurance, and a wide range of other topics. Whilst Commerce is concerned with how the modern business world works, Economics attempts to explain why it works as it does. This unique Program covers - in an interesting and practical style - the wide range of important topics within the spheres of both Economics and Commerce which all modern business people, managers and administrators need to know to develop and maintain profitable organizations in the modern business world. Good knowledge of business economics is usually required for all further and higher professional, managerial and business related courses, and for career success in almost any job or employment with an organisation involved in production or supply, or where any buying and selling of products takes place.
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BUSINESS ENGLISH & LETTER WRITING
A comprehensive Program teaching managers, business people and others to
MASTER THE ART OF WRITING EFFECTIVE BUSINESS LETTERS
Anybody seeking a career in administration, management, secretarial duties, business, government or the professions needs the ability to write good professional business letters, and to be able to use English effectively to achieve their various objectives, give confidence to clients and colleagues, and to give a professional impression to customers and others. This Program teaches how to understand and to use business terms and expressions, and to write effective business letters on a wide variety of topics. Using many specimens it shows how to create letters with the correct wording, grammar, spelling, tone and layout needed to achieve their objectives, and which give confidence in your ability and professionalism to the recipients of those letters.
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BUSINESS MANAGEMENT & ADMINISTRATION |
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Designed to train existing, new and future managers to establish and run |
THIS PROGRAM TEACHES ABOUT ALL ASPECTS OF BUSINESS, AND PROVIDES THE SKILLS AND KNOWLEDGE NEEDED TO ENSURE MANAGERIAL AND ADMINISTRATIVE EFFICIENCY IN BUSINESS, AND THE COMPETENCE TO OPERATE PROFITABILITY IN THE MODERN INDUSTRIAL AND COMMERCIAL BUSINESS WORLD.
Success in business today depends on much more than just the ability to produce or sell products. A modern business manager or administrator must also be proficient in managing finance, business resources, accounts, human resource, purchasing, marketing, stock control, office organisation and control, computerisation, communications, and very much more. This Program is designed to train existing, new and future managers to run businesses successfully, and provides the foundation for any successful career involving business, management or administration; it is essential for anyone seeking administrative or managerial posts, and for people running businesses or in management positions.
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MANAGEMENT & ADMINISTRATION
THIS PROGRAM IS SPECIALLY DESIGNED TO PRODUCE COMPETENT, TRAINED, PROFESSIONAL, EFFECTIVE MODERN MANAGERS.
A good manager is a person set apart by his or her training, professionalism, technical and human/people skills, and with the abilities to guide the efforts of others: to plan, organise, direct, motivate, co-ordinate and control their activities so that the desired objectives of the department or enterprise are achieved in the most efficient and economical manner. This popular Program provides guidance and training on how to manage people, departments and organisations, as well as to administer teams and provide positive leadership. The Program covers a wide range of important topics which must be mastered for success in management and administration, and which provide a foundation for specialisation in specific management fields.
MAJOR TOPICS COVERED IN THIS DIPLOMA PROGRAM INCLUDE:
- The meaning and purpose of modern management.
- The functions of management and administration.
- Managers and subordinates, maintaining good relations, communicating.
- Team building, supervising workgroups, team development.
- The affect of an organisation’s culture, the managers’ affect.
- The concepts and importance of quality control, setting and maintaining and standards.
- Responsibilities and obligations of management to staff, customers, and the wider community.
- Management of change; changes in activities with regards to seniority and increases in authority.
- Structural organisation of businesses, organisation charts; delegation, workgroups, spans of control.
- Effective communication, oral, unspoken, written; vertical and horizontal.
- Two-way communication, removing communications barriers, external sources of communications.
- The technical and human aspects of management and administration - the range of skills needed.
- Strategy and planning: short-term and long-term, forecasting, setting standards.
- Budgets, budgeting and budgetary control.
- The business environment.
- O & M studies - aims and assessment.
- Leadership, styles and theories; improving leadership ability.
- Manpower planning, work specialisation.
- The steps, activities and managerial aspects of recruiting, selecting, inducting, training, remunerating and controlling personnel.
- Management styles, teams and team management.
- Aligning individual and organisational goals.
- Motivational theory, motivational theorists, intrinsic and extrinsic motivation; relevance to management.
- Industrial relations: trade unions, staff associations, joint consultation, collective bargaining.
- Personnel policy, remuneration policy.
- Health & safety, training and responsibilities, employee counselling.
- Manager and employee development.
COMMUNICATION IN BUSINESS & MANAGEMENT
THIS PROGRAM EXPLAINS HOW TO EFFECTIVELY MANAGE COMMUNICATIONS - INTERNAL AND EXTERNAL, NATIONAL AND INTERNATIONAL, WRITTEN, ELECTRONIC OR ORAL - AND ITS IMPORTANCE AND EFFECTS ON AN ENTERPRISE.
All modern managers need to ensure communication is effective; communication might be oral, face-to-face, written, by telephone, fax, email or internet, but whichever method is used it must be effective. This Program explains about creating and managing good communication channels, managing communications systems and teaches about communication as a vital ‘tool’ of all modern business people and managers, administrators, supervisors and others at all levels of an organisation. This Program teaches about producing effective business letters, memoranda, meetings, report writing, dictation, word processing, desktop publishing, and much more, with numerous examples and specimens.
Major Topics Covered in this Diploma Program:
- Lines of communication and communications channels: oral, written, visual, electronic, others.
- Removing barriers and ensuring two-way communications flows, the importance of feedback.
- The danger of the grapevine; creating trust, fostering teamwork.
- Telecommunications, computer-mediated and digital communication, viruses and other danger.
- Email management, broadband, local area networks (LANs), remote access.
- Technological developments, websites.
- Forms and business documents, manual and computerised, their design, features and purposes.
- Business letters and their purposes; improving communication content, composition and style.
- English language, good English for communication, lay out, composition, grammar, language, style.
- Care to take over wording, confusions which can occur.
- The use of abbreviations and possible problems.
- Communications concerning employment; regarding job vacancies, applications, employee specifications, advertisements.
- Communications concerning promotion, employee specifications, staff matters and relationships.
- The use and impact of charts and graphs.
- Communications relating to sales; letters, literature: catalogues, pamphlets, follow-ups, circulars, announcements.
- Communications relating to advertisements; gaining attention.
- Enquiries, quotations, estimates, orders, payments.
- The design of forms.
- Financial business documents: invoices, credit notes, features and accuracy.
- Financial documents produced manually and by computer.
- Financial terms and expressions.
- Communications between employees, induction, counselling, others.
- Meetings: formal and informal, preparing notices, agendas, minutes; employment interviews.
- Letters of complaint, from customers or clients, and to suppliers, warnings; psychology.
- Dictating, drafting, checking, preparing, packing and despatching letters; standard communications.
- Records and their importance, data management, references.
- Centralised and decentralised filing, filing equipment, filing schemes.
- Computer systems, information, data processing and security, copies and back-ups.
- Word processing, desk top processing.
HOTEL OPERATIONS & MANAGEMENT |
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A Program designed to produce PROFESSIONALS trained in the |
A PROGRAM TEACHING YOU TO BECOME PROFICIENT AND KNOWLEDGEABLE IN ALL ASPECTS OF HOTEL OPERATIONS AND MANAGEMENT; ABOUT THE KEY FEATURES OF HOTELS, THE MAIN DEPARTMENTS AND THEIR RESPONSIBILITIES, AND HOW TO PROVIDE GOOD SERVICE TO CUSTOMERS.
This Program aims to train men and women to be knowledgeable and professional in the operation and management of hotels, and in hotel positions. Hotel departments perform many operations which need trained, efficient staff to ensure guest satisfaction, and section leaders to control and guide them. Hotels vary in size, standard and type, and cater for guests with differing demands, which requires managerial understanding and skill. Hotels must be correctly and carefully marketed and promoted, and finances managed to avoid losses; all hotels are businesses with common functions and their prosperity and profitability requires managers with the skill and ability to ensure staff are effective, that guest needs are met, and that a quality service is provided. This Program covers all of these aspects and more.
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Major Topics Covered in this Diploma Program: |
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Module 1 - Functions and Types of Hotels
Module 2 - Hotel Products and Markets
Module 3 - Hotel Organisation, Management and Staff
Module 4 - The Hotel Reception: the Front Office
Module 5 - The Hotel Reception: other Responsibilities
Module 6 - Hotel Bedrooms and Bathrooms
Module 7 - Hotel Housekeeping
Module 8 - Hotel Catering 1
Module 9 - Hotel Catering 2
Module 10 - Hotel Catering 3
Module 11 - Beverages
Module 12 - Hotel Businesses
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INSURANCE MANAGEMENT |
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A Program teaching a wide range of important topics of GREAT VALUE to |
THIS PROGRAM EXPLAINS AND TEACHES ABOUT THE PURPOSES, PRINCIPLES AND TYPES OF INSURANCE AND CONTRACTS, AND THE FUNCTIONING OF INSURANCE BUSINESSES AND THE WORK OF INSURANCE PRACTITIONERS.
Starting with an explanation of how every person and organization is exposed to risks which can result in losses, the interesting and informative Program shows how insurance aims to minimise and manage the effects of risks, and transfer responsibility for potential losses to insurers. This Program has wide-ranging application for business people, existing and aspiring insurance practitioners; it deals with modern insurance practice, the principles on which it is based, the main classes of insurance business, insurance contracts, documentation, policies and claims. The Program also deals with insurance company structure and organisation, and how these companies need to be run profitably and be well organised.
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Major Topics Covered in this Diploma Program: |
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MANAGEMENT & ADMINISTRATION |
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A Program specifically designed to produce A good manager is a person set apart by his or her training, professionalism, technical and human/people skills, and with the abilities to guide the efforts of others: to plan, organise, direct, motivate, co-ordinate and control their activities so that the desired objectives of the department or enterprise are achieved in the most efficient and economical manner. This popular Program provides guidance and training on how to manage people, departments and organisations, as well as to administer teams and provide positive leadership. The Program covers a wide range of important topics which must be mastered for success in management and administration, and which provide a foundation for specialisation in specific management fields. |
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Major Topics Covered in this Diploma Program: |
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OFFICE MANAGEMENT & ADMINISTRATION |
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A Program designed specifically to train Managers for MODERN OFFICES, |
LEARN HOW TO EFFICIENTLY ORGANISE, MANAGE AND ADMINISTER THE OFFICE AND THE WORKPLACE ENVIRONMENT, INCLUDING BOTH PERSONNEL AND OFFICE EQUIPMENT AND SYSTEMS.
This very practical Program provides expert training on the most important duties of modern office managers, administrators, supervisors and personnel; it aims to produce office managers/administrators who can effectively and efficiently supervise services essential to the smooth running of the enterprise. The office and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems; and management of the communications network, the reception, the mailroom, cashiering, accounts work, stationery, office layout, and much more. This practical and useful Program covers all of this and more.
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PURCHASING & RESOURCING MANAGEMENT |
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A Program designed specifically to produce trained |
THIS PROGRAM IS SPECIALLY DESIGNED TO TEACH THE SKILLS AND KNOWLEDGE NEEDED TO BECOME WELL-TRAINED AND SUCCESSFUL PURCHASING AND RESOURCING PROFESSIONAL AND MANAGER.
Whether an enterprise is involved in manufacturing, distribution or providing a service, the function of purchasing or 'buying' is a job for trained professionals. Proficient purchasing can greatly increase the efficiency, competitiveness and profitability of a business; but unwise buying can seriously damage its operations, reputation and profits. This very practical Program covers the responsibilities and duties of professional buyers, and looks at the importance of policy, quality, supplier relationships and negotiations, and of personnel and planning issues in purchasing management.
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SALES MANAGEMENT & MARKETING |
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This Program provides training to ENSURE management SUCCESS in |
Marketing is often viewed as the most important function of any organisation; without effective marketing activities an organisation will be out of touch with customer needs, market situations and developments; and customers will not know about or have access to the products and services of the business. Along with the top-class selling ability required for success, knowledge is needed about markets, market research, distribution channels, marketing strategies, advertising, publicity, public relations, pricing strategies and more. Sales/marketing managers must also manage staff: recruit, motivate, guide, train and control them, and plan and organise their activities. This practical Program provides training on the wide-ranging duties of sales and marketing managers in the highly competitive world of business.
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STORES MANAGEMENT & STOCK (INVENTORY) CONTROL |
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A Program designed specifically to train and create effective |
THIS IS A PROGRAM TO TRAIN AND PRODUCE EFFECTIVE PROFESSIONAL STORES AND INVENTORY PERSONNEL AND MANAGERS.
An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mismanagement can lose an enterprise money, customers and production. A stores manager must be able to manage stores, stockyards, inventory; and plan, organise, coordinate work, train, supervise and control stores personnel; this Programs teaches how that is done, and how to do that effectively and professionally.
- The stores function in an enterprise and its main activities.
- The need for efficient management of stores.
- The principles of management: recruiting, training, controlling, motivating stores personnel.
- Attributes and abilities looked for in stores/inventorystaff.
- Health and safety, and accident prevention in stores, stockyards and warehouses.
- Staff and managerial responsibilities for safety; protective clothing, safety equipment.
- Storehouse buildings: factors regarding their location, design and layout.
- Considerations regarding floors, entrances and exits, and sub-stores.
- Planning in stores and stockyards, heating, ensuring efficiency of movement, stores maintenance.
- Stockyards: materials, location, design, layout, throughflow, protection of stored items.
- Manual and powered stores equipment, materials handling, training of staff.
- Storage, measuring and general stores equipment.
- Facilitating orders and movement of stocks out of the stores.
- Order picking, packaging, avoiding damages, the use of pallets and racks.
- Protection of stock against loss and damage, causes of spoilage, how to overcome these problems.
- Storehouse and stockyard security, control over keys, prevention of theft and pilfering.
- Fire prevention, fire drills and fire-fighting equipment.
- Ordering stock items, documentation and planning.
- Stock items, inventory identification, codes, creating and understanding coding systems.
- Stock records: their contents and uses, importance of accuracy.
- Statistics and reports; the role and management of the stores office.
- Procedures for stock receipts and issues, coordination with other departments; packing, despatch.
- Setting stock levels, reorder levels, factors in levels set; costs, ABC, EOQ, forecasting.
- Stocktaking: reasons and purposes, procedures, spot checks, stock valuation, inspections.
- Obsolete and obsolescent stock, disposal of unwanted goods.
- Data and documentation, data safety, computer systems and backups.
TOURISM & TRAVEL MANAGEMENT |
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A Program designed to create PROFESSIONALS trained in |
The tourism industry and its earnings are very important to many countries worldwide, and tourism is a major force in the economy of the world - it has become an activity of global importance and significance. However, it has also become an industry sector which, unless it is well managed and controlled, can have harmful effects on the cultures and environments of “host” countries. To benefit from tourism its development must be planned, controlled and “sold” using modern marketing methods, the tourism and travel markets and their products, and the needs and expectations of customers - must be understood and satisfied. This Program covers all these matters and more.
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BUSINESS ENTREPRENEURSHIP & ORGANISATION
THIS PROGRAM EXPLAINS HOW TO PUT BUSINESS IDEAS INTO PRACTICE, HOW TO DEVELOP A BUSINESS, AND HOW TO SUCCESSFULLY MANAGE AND ORGANISE ITS OPERATIONS.
The Program covers registering and establishment of a business, defining and preparing a business plan, sources of finance and then managing finances carefully, choosing a business location, renting premises, furnishing and equipping premises and offices, ordering goods/materials (purchasing and stores), selling, accounting, employing staff, business documentation, and more. The Program gives valuable practical advice from successful business owners, supervisors and managers with vast experience of running profitable businesses, and lots of practical advice on how to avoid pitfalls and problems that can harm new and developing businesses.
Major Topics Covered in this Diploma Program include:
- Entrepreneurship and the first steps in developing a business; deciding on the ‘venture’: the importance of a sound business plan; raising the capital, sources of capital.
- Starting or ‘taking over’ a business; the asking price, goodwill, sales agreements, going concerns.
- The business environment, types of enterprises, goods, services, products.
- Types of business ownership: sole owners, partnership firms, limited liability companies; the features, advantages and disadvantages of each type.
- Business incorporation and registration, personal liability, matters relating to profits, franchises.
- Business location: factors to consider; the business market, consumers and customers, competition.
- Renting or buying premises, leases, layout of the premises; services needed, machines, furniture and equipment, displays; security, insurance.
- Ordering and storing goods and materials, choosing suppliers. Location, layout and management of stores and stocks; stock control.
- Sales techniques, and principles of selling, giving sales demonstrations; advertising, media, sales promotion, public relations, websites.
- Human resources: recruitment and employing and training staff, supervision and control, structuring and organising an enterprise; salaries, wages, benefits, management and delegation of responsibility.
- Forecasting, budgets; overheads, working capital and working capital management - the importance of the right balance.
- Financial matters: financial forecasting and planning, budgets and budgeting, bookkeeping, financial accounting, credit and credit control.
- Business documents, banking and bank accounts, receiving and making payments, sales documents, checking and paying bills, bank accounts.
- Principles of economics, demand and supply, pricing; import, export, international trade.
BANKING & BANK OPERATIONS
This Program is a comprehensive introduction to how banks work. It provides a thorough understanding of all types of banking from retail to investment banking, and covers global and central banking. It gives understanding of the wide variety of activities undertaken and services provided by banks, how they operate and are regulated, and explains why banks are so important and how their activities impact on modern life, people, business, government and the economy.
Major Topics Covered in this Diploma Program include:
- An explanation what banking actually is; a brief history of banking; the relationship of banks with households, businesses and government; banking and the economy.
- An overview of the different aspects and types of banking.
- Retail banking: deposits, lending to people and businesses, risk assessment checklist for lending and loans.
- Retail banks: payments and transferring money, clearing systems, other retail bank services.
- Corporate banking: lending, credit and credit analysis, project finance, bankers acceptances.
- Corporate banking, interest rates and LIBOR; international trade, bills of exchange; other corporate banking activities and services.
- How a bank operates: capital, liquidity and liquidity ratios, reserves, clearing systems, stockbroking.
- Asset management and liability management, loan policy, the return on capital ratio, bank income.
- Bank financial statements: balance sheets, income statements, bank performance ratios.
- Investment banking: services provided to companies and governments; global investment banks, involvement in mergers, acquisitions and restructuring.
- Investment banking and market trading, brokers, equities, derivatives, investment advice, funds, investment vehicles
- Mutuals and finance houses; credit unions, deposit-taking institutions, factoring, leasing, insurance.
- International banking; banking in the UK, Europe, the Americas, Asia, Australasia, Middle East, Africa.
- Debt markets: treasury bills, government and corporate bonds, currency; prices, returns and yields.
- Futures markets, Swaps markets, Options markets, Foreign Exchange markets and trading; derivatives, speculators.
- Central banking, functions of central banks, BASEL, insurance, compliance, disclosure.
- Monetary policy, supply, demand, discount rates, the economy, quantitative easing, money laundering.
- The regulation of banks; bank supervision and inspection; what is regulated and why, regulation systems.
TRAINING MANAGEMENT & EMPLOYEE DEVELOPMENT
A CLEAR, PRACTICAL AND COMPREHENSIVE PROGRAM EXPLAINING HOW TO MANAGE, DESIGN, MONITOR, IMPLEMENT, REVIEW AND EVALUATE TRAINING AND DEVELOPMENT FOR THE EMPLOYEES, STAFF, SENIORS AND OTHER PERSONNEL OF ORGANIZATIONS.
This Program explains what employee and organization development means and teaches how to become an expert in managing the training and development of personnel; such a trained expert is vital to oversee the development of staff, employees and other personnel so that they contribute to the successful, effective and profitable performance of the organization. The Program covers training needs analysis, core training and development requirements, various training and development methods; and how to undertake and manage the activities involved in designing, monitoring and evaluating the development activities taking place in an organization. The Program also shows how to prepare suitable development policies, and covers leadership, motivation and the effects of change.
MAJOR TOPICS COVERED IN THIS DIPLOMA PROGRAM INCLUDE:
- Employee development - the context, and the need for development.
- Costs and charges involved in employee development activities.
- Undertaking a cost-benefit analysis of different employee development factors.
- Learning: how people learn and their different learning styles, factors in successful learning.
- Training needs analysis; determining the key priorities of training.
- Undertaking performance appraisal and assessment, strategic approaches to training.
- Organisational and managerial performance; the contribution of groups to organisation success.
- Core training programmes and universal programmes.
- Matters concerning quality and delivery of training; assessing feedback from course participants.
- On-the-job and off-the-job training; projects and secondments.
- Benefits of employee multi-skilling; benefits of empowerment and flexibility.
- Designing training programmes, setting aims and objectives.
- Consultation on training and specifying the target groups for training.
- Managing and organizing the monitoring, review and evaluation of development programmes.
- Testing, reports, and factors affecting training.
- Training and development equipment and resources, the quality of the learning environment.
- Mentoring, coaching and counselling; the relationships involved, qualities needed for success.
- Development strategies, raising organisational expectations.
- Improving the training and development environment.
- Organisational training functions; strategy and the training function; roles, functions and resources.
- Organisational development; achieving positive attitudes, values and beliefs.
- The roles of the development manager; creating a learning, proactive organisation.
- Comparing the intended and actual outputs of training.
- Continuous professional and occupational development and demands.
- Management development; considering qualifications and expertise, managing job enhancement.
- Self-development, succession management and organisational transformation.
- Ethics; relationships with employees, staff and customers; dealing with conflict.
- Government training and development policy; external consultants and specialists.
- Social factors and strategic approaches; social and cross-cultural factors in training.
- Dealing with change and uncertainty, barriers to change and overcoming them.
INTERNATIONAL RELATIONS
GLOBALIZATION BRINGS INTERNATIONAL RELATIONS IN TO ALL OF OUR LIVES. THIS PROGRAM INTRODUCES KEY THEORIES WHICH PROVIDE AN UNDERSTANDING OF CONTEMPORARY WORLD POLITICS AND INTERNATIONAL RELATIONS IN AN INTERESTING AND USEFUL WAY.
This Program includes theoretical perspectives such as realism, liberalism, constructivism, gender theories and globalization, all of which make up and influence the complex world of international relations, politics and national relationships. It deals with globalization, trans-national processes, governmental and non-governmental issues, problems of human society, struggles for power and wealth, efforts to cooperate despite social differences, the balance between freedom and order, and short-term solutions balanced against long-term solutions. The Program will be of interest and benefit to anyone wishing to understand international relations and politics, anyone involved in this field through work or ministerial duties, and men and women who are involved with international trade and aspects of government.
MAJOR TOPICS COVERED IN THIS DIPLOMA PROGRAM INCLUDE:
- Principles of IR theory; states, international systems, IGOs, NGOs, MNCs; levels of IR, global geography.
- Realism, idealism, anarchy, sovereignty; balance of power, great & middle powers, hegemony, alliances.
- Foreign policy, rational behaviour, models of decision making, arms control, psychology in foreign policy.
- Liberal institutionalism; integration theory, international regimes, United Nations, the European Union.
- Domestic factors; democracy, peace, bureaucracy, interest groups, the military, industry, public opinion.
- Constructivism and identity, international expectations, law & human rights, war crimes, the world order.
- IR theories: Marxism, Imperialism, Colonialism, dependency; revolution, post-modernism, peace studies.
- Gender theories: importance, types of feminism, gender in war and peace, women in IR, influences.
- Conflict: nationalism, ethnic, religious, economic; territorial; causes of war, terrorism, proliferation.
- Trade theories: mercantilism, liberalism, balance of trade, comparative advantage, protectionism, WTO.
- Globalization: currency, exchange, banks, debt; multinational business; environment, population, disease.
- Development theories: human needs, economic development, capital, trade, technology, foreign aid.
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