The training course aims at developing communication skills in participants, delivering psycho-communicational techniques that will enable them to interpret customers’ requirements accurately, lead the negotiations properly, react effectively while facing conflicts, maintain self-control during the working day. 

The method used:

Theory balanced with practical exercises, presentation, role-play, simulation, cases, brainstorming, facilitated discussion.

Major topics:

Effective service
Types of customers
Main principles and stages of communication
Handling conflicts
Types of communication
Persuasive technique
Verbal and nonverbal communication

Course duration: 22 hours, twice per week
Price: 390 GEL
The price includes: study materials, certificate
The language of instruction - Georgian.

We also offer: Distance Learning International training programme provided by Cambridge International College:
Communication in Business & Management – successful students are awarded Cambridge College International Diplomas. Upper Intermediate - B2 Level of English is a must
Price: 850 GEL
                                            Go to International Diploma Programmes